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How can I contact you?
The best way to contact us is through email. You can email us at sales@rubberstampwarehouse.com. We will get back to you as soon as possible. You can also get in contact with us through the online chat button at the top left of the page. Finally, you can also visit the contact page by click the About Us link at the top right of the page.
What are your business hours?
We are available Monday through Friday from 8:00am to 5:00pm Central Standard Time.
I forgot my login name and password.
Click the Sign in Link at the top right of the page. Under Current users click the Forgot Your Password link. Enter your email address and we will send you a special link to reset your password. Be sure to check your spam folder for this email if you do not receive it after a few minutes.
How will I know you received my order?
Once you submit an order you will receive an email confirmation with an order number. Please keep this order number handy when referencing questions about your order.
How can I check my order status?
Log into your account and click your account link at the top right of the page. You can view your order history and click on a specific order to view details.
When should I expect to receive my order?
Generally, orders are entered into the system within minutes after they are received. Most of our products are generally shipped out within 2-3 business days after receipt. We are centrally located which gives us an advantage of getting your product out to you faster.
Can I re-order a product I have already received?
Yes, please login to your account then click on your account link at the top right of the page. Under Your Account click the reorder link.
What is your return policy?
At Rubber Stamp Warehouse we stand behind the quality and workmanship of our products. If for any reason we make an error on a product or if the product does not function accordingly, we will be happy to replace the product free of charge. We cannot accept returns for misspelling or typos by customer error. Most of our products are custom which cannot be returned or exchanged if the customer decides they do not like or need the product. We can, however, accept returns for stock items. Returns for stock items can be accepted only with prior authorization from RubberStampWarehouse.com. A 25% restocking fee may apply.
Woops, I see I made an error on my order, what do I do?
We work around an extremely fast turn-around time. If you see you made an error on your order get in contact ASAP. Generally, orders are entered into the system within minutes after they are received. To correct any errors we will need to be notified before the order has went into production. Once the order is in production there is no way of correcting any mistakes or misspellings.
Can I make changes to an order once it has been submitted?
We work around an extremely fast turn-around time. If you see you made an error on your order get in contact ASAP. Generally, orders are entered into the system within minutes after they are received. To correct any errors we will need to be notified before the order has went into production. Once the order is in production there is no way of correcting any mistakes or misspellings.
How do I re-ink my stamp?
Please visit our re-inking section at https://www.rubberstampwarehouse.com/re-inking-instructions--rubber-stamp-warehouse
What do you consider acceptable artwork?
Acceptable artwork needs to be at least 300 dpi and in black and white format. Color artwork does not show up well on our products.
Why won’t your website show my artwork I uploaded?
To view artwork in the preview function on the website the artwork needs to be in any of the following format: jpeg, jpg, gif or png. Word documents, Adobe Illustrator, PDF, EPS or PSD files will not show on the website. If your artwork is in any of the formats that does now work, you can always send us your artwork after you submit your order.
How can I send you my artwork or upload graphics?
If your product contains special artwork you can always send us your artwork through email. Once you place your order there will be a link on the confirmation email to send us your artwork. You can also visit http://www.rubberstampwarehouse.com/sendfile.aspx